Consumer Services Act
REVISED STATUTES, 1989
NOTE - This electronic version of this
statute is provided by the Office of the Legislative Counsel for your convenience and
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An Act to Establish a
Consumer Services Bureau
1 This Act may be cited as the Consumer Services Act. R.S., c. 94,
2 In this Act,
- (a) "Bureau" means the Consumer Services Bureau established
by this Act;
- (b) "Director" means the Director of Consumer Services
appointed under this Act;
- (c) "Minister" means the Minister of Consumer Affairs. R.S.,
c. 94, s. 2.
Consumer Services Bureau
3 (1) There is hereby established a Consumer Services Bureau.
Director of Consumer Services
(2) The Governor in Council shall appoint a person in the public
service to be Director of Consumer Services.
Duties of Director
(3) The Director shall be the chief officer of the Bureau and, subject
to the directions of the Minister, shall supervise the work of the Bureau.
(4) The members of the staff of the Bureau shall be appointed under
and be subject to the Civil Service Act. R.S., c. 94, s. 3.
Functions of Bureau
4 It is the function of the Bureau and it has power to
- (a) initiate, recommend or undertake programs designed to
promote the interests of consumers in the Province;
- (b) co-ordinate programs of the Government that are designed
to promote the interests of consumers;
- (c) promote and encourage the institution of practices and
conduct tending to the better protection of consumers and co-operate with other governments or agencies of governments or any
bodies, organizations or persons in programs having similar
- (d) undertake, recommend or assist in programs to assist
consumers to be more fully informed about goods and services
offered to them;
- (e) undertake research into matters that are within the scope of
the functions of the Bureau and co-operate with other governments
or agencies of government and other bodies, organizations or
persons in carrying out such research;
- (f) investigate, receive and act upon complaints of alleged
contraventions of Acts designed to protect consumers, including
the Direct Sellers Licensing and Regulation Act and the
Unconscionable Transactions Relief Act, or respecting practices
that are alleged to be contrary to the interests of consumers and
endeavour to obtain compliance with any of the Acts and desirable
changes in practices to the benefit of consumers;
- (g) counsel persons and groups on their rights and duties under
Acts referred to in clause (f);
- (h) establish programs for the education of consumers with
respect to credit practices and problems;
- (i) foster and encourage the establishment and operation of non-profit consumer credit counselling agencies; and
- (j) perform such other functions and duties relating to the
protection or benefit of consumers as are from time to time
assigned to the Bureau by the Governor in Council or the Minister.
R.S., c. 94, s. 4.
Administration of Acts
5 (1) The administration of the Collection Agencies Act, the
Consumer Protection Act, the Mortgage Brokers and Lenders
Registration Act, the Real Estate Brokers Licensing Act, the Instalment
Payment Contracts Act and the Consumer Reporting Act is assigned to the
Additional functions of Director
(2) The Director under this Act has and may exercise the functions,
duties and powers of the Registrar under the Collection Agencies Act, the
Registrar of Credit under the Consumer Protection Act, the Registrar of
Mortgage Brokers under the Mortgage Brokers and Lenders
Registration Act, the Superintendent of Insurance under the Real Estate
Brokers Licensing Act, and the Director under the Consumer Reporting
Act. R.S., c. 94, s. 5.
Establishment of boards and committees
6 (1) The Governor in Council may establish boards, committees
or councils representative of consumers to keep the Minister and the
Bureau advised as to
Appointment and term of office
- (a) business practices that appear to be unjustified and adverse
to the interest of consumers;
- (b) charges to consumers that appear to be unjustified;
- (c) advertising of consumer goods that appears to be misleading;
- (d) alleged contraventions of any Acts administered by the
- (e) any other matter of interest to consumers.
(2) The Governor in Council may, with respect to any board,
committee or council established under this Section,
- (a) appoint or provide for the manner of appointment of its
- (b) prescribe the term of office of a member and provide for the
payment of remuneration and expenses to its members. R.S., c. 94,
7 The Governor in Council may make regulations relating to the
functions, duties and powers of the Bureau, the Director and members of
the staff of the Bureau and prescribing procedures and practices to be
observed and followed by them in the performance of their functions and
duties and the exercise of their powers under this Act or any Act
administered by the Bureau or the Director. R.S., c. 94, s. 7.
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